Job opening

Technical Support Specialist

Are you ready for the next step in your career? Have you always dreamed of working for an international organization? Then quickly read on...

Mimaki was founded in Japan in 1975. Since then, we have grown into an international company spread over 150 countries worldwide. As a leading manufacturer of large format inkjet printers and high-precision cutters, we currently have extensive production facilities in Asia, the Pacific, the United States and Europe. Mimaki Europe, headquartered in Amsterdam since 2004, is responsible for sales, marketing, logistics, administration and a large distributor and reseller network in Europe.

Mimaki Europe B.V. is looking for a Technical Support Specialist in order to support and educate Mimaki Distributors and Dealers.

Tasks:

  1. After sales support to Mimaki dealers across EMEA:
    • E-mail and helpdesk support, using Advantnet SupportCenter CRM system
    • Interact directly with customers to diagnose and solve technical problems in a set time frame
    • Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
    • Inspect cases for technical complexity and advise our customers accordingly
    • Direct support to dealers and distributors by onsite interventions
    • Check product documentation for completeness and accuracy
    • Communicate with development teams in order to find solutions
  2. Exhibition support:
    • Installation, operating and dismantling of machines for exhibitions
    • Advising customers about specific applications and supporting sales during the show
  3. Training:
    • Organizing and hosting technical trainings for dealers and distributors
    • Monitoring dealer skills and alerting management about technical issues
    • Elaborate the knowledge base for internal / external use
  4. Refurbishing of second hand machines:
    • Inspection and repair of returned / used machines for re-sale
    • Maintenance of machines located in the showroom
    • Inspection and repair of damaged machines
  5. Warranty check:
    • Checking and approving warranty claims from our dealers
    • Advising our warranty department about proper warranty terms and conditions
  6. Sales support:
    • Advising and training sales persons about machine specifications, proper usage and features
    • Advising sales when specific applications or machine requirements arise
  7. Customer service support:
    • Supporting customer service with questions about delivery conditions and availability of parts

Job requirements:

  1. Education:
    • MTS electronics /mechanics or HTS level, gained through work experience
    • Fluent written and oral communication skills in English and preferably in another European language (German, French, Dutch, Spanish)
    • Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software
    • More than average IT-skills gained through trainings or schooling
  2. Work experience:
    • Experienced in direct B2B (business-to-business), servicing of large format printers or other comparable technology (min. five years)
    • Experienced in organizing and hosting B2B trainings
    • Experienced in digital printing technology and processes
    • Knowledge and experience with helpdesk systems and troubleshooting procedures
    • Knowledge and experience with warranty terms and the decision making process
    • Experienced in colour management and colour profile process
    • Experienced in exhibitions and presentations
  3. General:
    • Travelling throughout Europe on a regular basis
    • Team player
    • Organized
    • Flexible
    • Good communicative skills
    • Customer and service minded attitude
    • Eager and fast learner

Information & contact
For further information, please contact Mrs. Eléonore Gesell, General Manager / Manager HR. (tel. 020-4627645) or send a motivation letter with your resumé to:
E-mail: e.gesell@mimakieurope.com
Mimaki Europe B.V.
Stammerdijk 7E
1112 AA Diemen

Mimaki Europe